Grievance & Support

Last updated: June 2026 — operational draft pending legal review.

1. First-line support

For any issue with an active order, open the order page and use the in-app chat. Admin staff monitor chats during operating hours and respond within 15 minutes during business hours.

2. Formal grievance

If first-line support has not resolved your issue within 48 hours, file a formal grievance by email:

Grievance Officer: [to be appointed prior to public launch]
Email: support@usdtjunction.com
Response SLA: Acknowledgement within 24 hours, resolution within 15 working days.

3. Escalation

If your grievance is not resolved within 15 working days, you may escalate to:

• The Reserve Bank of India's CMS portal for payment-related complaints.
• The Financial Intelligence Unit (FIU-IND) for AML-related matters.
• Consumer forums under the Consumer Protection Act, 2019.

4. What to include

Order ID, transaction timestamps, screenshots of payment proofs, prior chat references, and the specific outcome you are seeking. Incomplete complaints will be returned for clarification.